Shipping & Returns

Shipping

Dr. Shedel currently ships within the United States.

Shipping costs are calculated at checkout. Once your order has shipped, you will receive an email confirmation with tracking information.

Please ensure your shipping address is accurate before completing your purchase.

Preordering allows you to reserve your Dr. Shedel Insoles before inventory becomes available.

Full payment is collected at checkout.
Estimated shipping dates are provided on the product page.
Preorders may be canceled for a full refund before shipment by contacting us.
If shipping is delayed, we will notify you of the revised shipping date and provide the option to cancel for a full refund.

We offer size exchanges within 30 days of delivery.

To qualify for an exchange:

Insoles must be unworn, except for a brief indoor try-on.
Products must be returned in their original packaging and condition.
Proof of purchase is required.
Customers are responsible for return shipping costs associated with size exchanges.

All exchanges are subject to availability.

Once shipped, all sales are final. We do not offer refunds for change of mind or dissatisfaction, except as required by law.

We encourage customers to review our size guide and wear-in recommendations before purchasing.

If you receive a defective or incorrect product, please contact us so we can resolve the issue at no additional cost to you.

For questions regarding your order, shipping, cancellations, or exchanges, please email contact@drshedel.com.

Please include your order number when contacting us.

Thank you for supporting Dr. Shedel Physical Therapy Products.